Effective 10 July 2026
1. The basics
These terms are an agreement between Custom Hosting (a web hosting & development business based at 17 Transo Avenue, Helderkruin, Roodepoort, Gauteng, South Africa) and you — the person or business using our services.
By signing up for hosting, ordering a website build, or commissioning a custom project, you accept these terms. We've written them in plain English on purpose. If anything here is unclear, ask us — we'd rather explain than have you guess.
2. Our services
We offer three things:
- Web hosting — shared hosting plans billed monthly in Rand.
- Website builds — once-off website packages that include your first year of hosting.
- Custom builds — online stores, client portals and business systems, scoped and quoted per project.
3. Hosting terms
Hosting is billed monthly in South African Rand, at the prices advertised on our hosting page — Starter R69, Business R149, Pro R215 and Elite R295 per month at the time of writing.
Every plan includes cPanel, a free SSL certificate, daily backups and free migration of your existing site to us. We aim for 99.9% uptime — that's a target we work hard to hit, not an absolute guarantee. The internet has bad days, and occasionally so do servers.
We run daily backups as a safety net, but backups can fail like anything else. Please keep your own copies of critical content — your original images, documents and databases. It's the digital equivalent of not keeping your only house key inside the house.
4. Website build terms
Website packages are a once-off fee (R1 500 to R7 950 depending on the package). Here's how a build works:
- You approve the design before we build. Nothing goes live without your sign-off.
- You supply and approve the content — the words, photos and details about your business. We can't launch what we don't have, so timelines depend on you getting content to us.
- Your first year of hosting is included. After that, hosting is billed monthly (R60 to R199 per month depending on your package).
- Each package includes a set number of small updates per year. Anything beyond that — new pages, redesigns, bigger changes — we'll quote before we start, so there are no surprise invoices.
5. Custom build terms
Custom projects (online stores from R9 950 + R395/mo, client portals from R14 950 + R495/mo, and business systems scoped individually) work on a fixed scope and quote agreed before any work starts. You'll know exactly what you're getting and what it costs.
If the scope changes along the way — new features, new requirements — we'll re-quote the change first and only proceed once you approve it.
Your data is yours. Customer records, orders, content — whatever lives in your system belongs to you, and you can take it with you at any time.
6. Acceptable use
We host a lot of good businesses on shared servers, so a few firm rules keep everyone safe. You may not use our services for:
- Illegal content or activity of any kind;
- Spam or bulk unsolicited email;
- Malware, phishing or anything designed to deceive or harm people;
- Copyright infringement — publishing content you don't have the right to use;
- Resource abuse that degrades the service for other clients on the same server.
If there's a problem, we'll normally warn you first and give you a chance to fix it. For serious abuse — malware, phishing, illegal content — we may suspend the account immediately to protect other clients.
The full house rules live in our Acceptable Use Policy, which forms part of these terms.
7. Payment & cancellation
Hosting fees are due monthly; project work is due on invoice as agreed in your quote. For project and store work, you can pay by EFT, card or PayFast.
Either of us can cancel hosting with 30 days' notice — no lock-in contracts, no exit fees. And if you do decide to leave, we'll help you move your site away. We don't hold websites hostage; we'd rather you stay because you want to.
8. Our responsibility
We provide our services with genuine care and skill, but — like every hosting company on earth — on an "as available" basis. We can't promise zero downtime or zero problems, ever.
If something does go wrong and we're at fault, our liability is limited to the fees you paid us in the three months before the problem. We're not liable for indirect losses like lost profits, lost data you didn't back up, or lost business opportunities.
9. Privacy
How we handle your personal information is covered in our privacy policy — the short version is that we collect very little, track nothing, and comply with POPIA.
10. General
These terms are governed by the laws of the Republic of South Africa. If we need to update them, we'll post the new version on this page with a fresh effective date — significant changes won't sneak in quietly.
Questions about any of this? We're real people, Monday to Friday, 08:00–17:00 — contact us, email hosting@customhosting.co.za or call +27 (0)83 308 6912 and we'll talk it through in plain English.